Shipping/Missing Mail Policies

Turquoise In Style Purchase & Shipping Policy

The great news? We’ve got help now! That means we’re officially your Amazon Prime Speed Turquoise Plug—shipping stacks faster than ever.

✨ Turnaround Time: Orders ship within 2–4 business days. My team and I head to the post office multiple times a week to keep things moving quickly. Remember y'all-- we are a small team and do the best we can to keep the wheels turning smoothly. 

🚙 Travel Notice: Please keep in mind we take monthly buying trips and host road show live sales. If you place an order while we’re out of town (especially during one of our live shows on the road), your package may take a little longer to head out the door. We’ll always do our best to keep things running smoothly and appreciate your patience when we’re hunting turquoise for y’all!

📦 Order & Invoice Policy:

  • Orders only ship once all your invoices are paid. If you’ve got both a paid order and an unpaid invoice, we’ll hold your shipment until everything’s settled.

  • A claim during a live sale is a commitment to pay. Once claimed, that item is pulled from inventory and no longer available to other customers.

  • We ask that live sale invoices be paid within 12–24 hours.

  • No “put backs” or trades. Shop responsibly and know what you’re claiming, babes!

📧 Questions About Your Order? The best way to reach us is by replying directly to your emailed order confirmation. That ensures your message is tied to your order and gets handled quickly.

As always, thank you for supporting small business and letting us bring a little turquoise joy to your doorstep!

Upcoming travel-

Market-- October 20-24

 

Missing Packages & Claims Policy

If your package is missing or has not arrived, please notify us immediately. We follow the procedures set by USPS/UPS for all lost package claims. Refunds or replacements will not be issued until the claims process has been completed, which cannot be started before 30 days after shipment. During this period, we will work with the carrier to resolve the issue and provide updates as necessary.

Please note:

  • Refunds or replacements will only be processed once the carrier's investigation has concluded and the claim has been approved.
  • We are unable to offer refunds or replacements prior to the completion of this process.

Thank you for your understanding and patience as we work through these processes.