Turquoise In Style Purchase & Shipping Policy
Thank you for shopping with Turquoise In Style. Every piece is hand-selected with intention and care, and our small team works hard behind the scenes to safely deliver your turquoise treasures.
Order Processing & Shipping
✨ Turnaround Time
Orders typically ship within 2–4 business days.
Our team heads to the post office multiple times each week to keep orders moving quickly. During busy live sales or large drops, please allow a little extra time while we carefully process orders.
Tracking Responsibility
Once your order ships, you will receive a tracking number by email.
Customers are responsible for monitoring tracking updates and contacting the carrier directly for delivery scheduling or location questions.
For order-related questions, please reply directly to your order confirmation email.
Travel & Buying Trips
Turquoise In Style regularly travels for buying trips and live sales.
Orders placed while we are traveling may take slightly longer to ship. We appreciate your patience while we are out hunting beautiful turquoise for you.
Upcoming Travel
• March 8–10
• March 23–27
Live Sale & Invoice Policy
During live sales, claiming an item is considered a commitment to purchase.
• Claimed items are immediately removed from inventory and reserved for the customer who claimed them
• Live sale invoices must be paid within 12–24 hours
• Orders will not ship until all invoices associated with a customer are paid in full
If a customer has both paid and unpaid invoices, shipments will be held until the account is settled.
To keep things fair for everyone:
• No cancellations
• No “put backs”
• No trades
Please claim responsibly and be certain about the items you are purchasing.
Payment Options
We offer multiple payment options for qualifying orders.
Sezzle requires a minimum order total of $75.
Shipping & Delivery
All orders are shipped via USPS or UPS with tracking provided.
To protect both our customers and Turquoise In Style:
• All packages are fully insured
• Orders valued at $600 or more require signature confirmation upon delivery
Turquoise In Style reserves the right to require signature confirmation or additional verification for any order at our discretion.
Shipping Address Responsibility
Customers are responsible for entering the correct shipping address at checkout.
Turquoise In Style is not responsible for orders shipped to incorrectly entered addresses.
Delivery Confirmation
Once a package is marked Delivered by the carrier, the order is considered fulfilled.
Customers are encouraged to select a secure delivery location or ensure someone is available to receive the package.
Missing Packages & Shipping Claims
If your package appears lost in transit, please notify us as soon as possible so we can assist.
Turquoise In Style follows the official procedures set by USPS and UPS for all lost package claims.
Please note:
• Claims cannot be filed until 30 days after the shipment date, per carrier policy
• Refunds or replacements cannot be issued until the carrier’s investigation has concluded and the claim has been approved
• We will assist with the claim process and provide updates when possible
We appreciate your patience while these investigations are completed.
Fraud & Payment Protection
Turquoise In Style reserves the right to hold, verify, or cancel any order that appears suspicious or requires additional payment verification.
Customers may be contacted to confirm order details before shipment.
Refused Deliveries
Packages refused by the recipient or returned due to delivery issues may be subject to original shipping costs and any return shipping fees charged by the carrier.
Order Questions
The fastest way to reach us about an order is by replying directly to your order confirmation email, which helps us quickly locate your order.
Please note: we are unable to assist with order issues through social media messages or comments, as notifications are easily lost.
You may also contact us at:
Thank You
Turquoise In Style was built with community, integrity, and a deep love of beautiful jewelry.
We truly appreciate your support and are honored to send a little sparkle your way.