Shipping/Missing Mail Policies

Shipping- I ship once per week generally. This is also based around my very frequent travel. 99% of my shoppers prefer to shop multiple lives, so it just works better for everyone for me to hold orders thru the weeks live sales. I am not Amazon, and I am a one woman business.... I live in a rural area so that means I strategically plan my trips to town. If you need me to ship your order sooner, please let me know.

Average turn around time for orders is 5-7 business days minimum. 

Shipping Policy Reminder:
Orders will only ship once all open invoices are paid. This helps us keep things fair for all customers and ensures inventory is properly accounted for. If you’ve got a paid order and an unpaid invoice, we’ll hold the shipment until everything’s settled. Thanks for understanding!

Upcoming travel-

Dallas Market-  June9-13

Alex in New Mexico! June 30-July 4

 

Missing Packages & Claims Policy

If your package is missing or has not arrived, please notify us immediately. We follow the procedures set by USPS/UPS for all lost package claims. Refunds or replacements will not be issued until the claims process has been completed, which cannot be started before 30 days after shipment. During this period, we will work with the carrier to resolve the issue and provide updates as necessary.

Please note:

• Refunds or replacements will only be processed once the carrier's investigation has concluded and the claim has been approved.
• We are unable to offer refunds or replacements prior to the completion of this process.

Thank you for your understanding and patience as we work through these processes.